0

Your Cart is Empty

Frequently Asked Questions (FAQs)

This page provides you with answers to questions you might have while shopping here at TopicTea. If you still have further queries, please contact us.

Shipping & Delivery

Once your order has been successfully received, it will typically be processed within one or two business day, excluding weekends and holidays, unless otherwise noted at the time your order is placed.  You will receive a shipment notification email when your order has been processed for shipment.

International shipments typically take 10-20 business days to arrive, depending on your location and the speed of customs. Shipment delay may subject to public holidays and festive peak period.

Depending on what country you live in, you might be charged with additional import fees. This varies from country to country, so we can't calculate it before hand.

The shipping price depends on the weight of your package and where you live. You will get an exact price when you go to pay for your order. 

If your order has been shipped (you will receive an email from us when your order ships), please contact the shipping company for more information on when your order will be delivered. If your order has not yet been shipped, please contact us at contact@topictea.com

If your order has already been shipped, we are unable to redirect it to a different address. If your order has not yet been shipped, please contact us at contact@topictea.com

You can track your order from the delivery provider’s site using your tracking number given in the fulfillment email.

Privacy

Our payment gateway and all checkout pages are secured and encrypted using HTTPS and SSL. The main motivation for HTTPS is authentication of the visited website and to protect the privacy and integrity of the exchanged data. We do not store your credit card information and in fact we never see the entire card number or CVV on our end. This ensures that even if someone were to hack our secured systems, they would still not be able to retrieve any credit card information used by our customers.

Please contact us at contact@topictea.com

Shopping

Enter your discount code at the ‘Coupon Code’ section of your cart and it will be applied to your order.

You can view your orders from your account page.

You can only return purchases if they are defective. For more information, please refer to our refund policy.

Unfortunately, we do not allow cancellations after an order has been placed.

Please email us at contact@topictea.com

Sadly, we are unable to offer gift wrapping at this particular time.

Start your day right with a cup of tea